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SAP Knowledge Base Article - PreviewSymptom
You have created a specific Routing Rule and Activity Plan for Visits that includes a Survey with frequency "Once".
For Account ABC: the Survey gets attached to the 1st Visit.
For Account DEF the Survey gets attached to a later Visit (like 3rd or 4th).
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Environment
SAP Cloud for Customer
Product
SAP Cloud for Customer core applications 2405
Keywords
Survey, Activity Plan, Routing Rule, Frequency , KBA , LOD-LE-SUR , Survey , LOD-CRM-ACT , Activities , Problem
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