SAP Knowledge Base Article - Preview

3491375 - Random assignment of Surveys with frequency 'Once' in Visits

Symptom

You have created a specific Routing Rule and Activity Plan for Visits that includes a Survey with frequency "Once".

For Account ABC: the Survey gets attached to the 1st Visit.

For Account DEF the Survey gets attached to a later Visit (like 3rd or 4th).


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Environment

SAP Cloud for Customer

Product

SAP Cloud for Customer core applications 2405

Keywords

Survey, Activity Plan, Routing Rule, Frequency , KBA , LOD-LE-SUR , Survey , LOD-CRM-ACT , Activities , Problem

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