SAP Knowledge Base Article - Public

3491382 - How to restart the process for a candidate that is not available in Dashboard and had pending mappings - Onboarding


When going to the Check Tool, it is clear that the candidates are not available in the Dashboard because certain fields were not received in the integration. However, since the candidates are not available in the Dashboard, it is impossible to access the 'restart' option. Additionally, the 'Initiate Onboarding' button in RCM is grayed out.


SAP SuccessFactors Onboarding


  1. Go to the Check Tool 
  2. Select the option Process object exists for the new recruit with a valid status (ONB2CheckProcessObjectExistsWithValidStatus).
  3. Enter the Application ID > Run Check > Enter the application ID
  4. You'll be able to find the Process Initiation ID
  5. Copy this ID
  6. Go to BPE: Monitor Processes > Click on the Filter icon > Select Variable > Paste processInitiationId=[the process ID that you copied]
  7. Click on the 'Unfinished' line related to Onboarding2Workflow.
  8. You'll see the Job ID
  9. Go to BPE: Manage Process Tasks
  10. Filter by the Job ID > Restart the task.


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