Symptom
When hired candidate tries to complete the compliance forms from To-do bar, will see error:
An error occurred while checking for form version updates. Contact Product Support if this issue persists.
Environment
SAP SuccessFactors Onboarding
Reproducing the Issue
- Proxy as hired candidate
- Go to To-do bar > Complete Compliance Tasks tile
- See error: "An error occurred while checking for form version updates. Contact Product Support if this issue persists."
- Click on the HP card "Provide your tax and employment details, as applicable"
- There is not option to complete the forms
Cause
Missing permissions.
(For SAP Support only) Backend log: ERROR [ComplianceFormUpdateAction] [][][ce-27]Exception while checking for the update for the current complaince form User does not have required permission
Resolution
Grant necessary permissions to Employee Self role:
Role-Based Permissions for Onboarding and Offboarding Tasks | SAP Help Portal (filter with "User" type & search "compliance" in whole table)
See Also
Keywords
Onboarding, OBX, compliance, form, hired candidate, employee, permission, Exception while checking for the update for the current complaince form User does not have required permission , KBA , LOD-SF-OBX-FRM , Compliance 2.0 Country Forms (except i9&EV) , Problem