Symptom
When hired candidate tries to complete the compliance forms from To-do bar, will see error:
An error occurred while checking for form version updates. Contact Product Support if this issue persists.
Environment
SAP SuccessFactors Onboarding
Reproducing the Issue
- Proxy as hired candidate
- Go to To-do bar > Complete Compliance Tasks tile
- See error: "An error occurred while checking for form version updates. Contact Product Support if this issue persists."
- Click on the HP card "Provide your tax and employment details, as applicable"
- There is not option to complete the forms
Cause
Missing permissions.
(For SAP Support only) Please check Internal Memo
Resolution
Grant necessary permissions to Employee Self role:
Role-Based Permissions for Onboarding and Offboarding Tasks | SAP Help Portal (filter with "User" type & search "compliance" in whole table)
See Also
Role-Based Permissions for Onboarding and Offboarding Tasks | SAP Help Portal
3053812 - Compliance tile error message - Onboarding - SAP for Me
Keywords
Onboarding, OBX, compliance, form, hired candidate, employee, permission, Exception while checking for the update for the current complaince form User does not have required permission , KBA , LOD-SF-OBX-FRM , Compliance 2.0 Country Forms (except i9&EV) , Problem
SAP Knowledge Base Article - Public