SAP Knowledge Base Article - Public

3491388 - Hired candidate cannot open Compliance Forms task due to form version updates error - Onboarding

Symptom

When hired candidate tries to complete the compliance forms from To-do bar, will see error:

An error occurred while checking for form version updates. Contact Product Support if this issue persists.

Environment

SAP SuccessFactors Onboarding

Reproducing the Issue

  1. Proxy as hired candidate
  2. Go to To-do bar > Complete Compliance Tasks tile
  3. See error: "An error occurred while checking for form version updates. Contact Product Support if this issue persists."
  4. Click on the HP card "Provide your tax and employment details, as applicable"
  5. There is not option to complete the forms

Cause

Missing permissions.

(For SAP Support only) Backend log: ERROR [ComplianceFormUpdateAction] [][][ce-27]Exception while checking for the update for the current complaince form User does not have required permission

Resolution

Grant necessary permissions to Employee Self role:

Role-Based Permissions for Onboarding and Offboarding Tasks | SAP Help Portal (filter with "User" type & search "compliance" in whole table)

See Also

Role-Based Permissions for Onboarding and Offboarding Tasks | SAP Help Portal

Keywords

Onboarding, OBX, compliance, form, hired candidate, employee, permission, Exception while checking for the update for the current complaince form User does not have required permission , KBA , LOD-SF-OBX-FRM , Compliance 2.0 Country Forms (except i9&EV) , Problem

Product

SAP SuccessFactors Onboarding all versions