SAP Knowledge Base Article - Public

3491388 - Candidate hired is not able to see Compliance Forms - Onboarding

Symptom

When the candidate tries to complete the compliance forms, clicking in the card "Provide your tax and employment details, as applicable"

There is not option to complete the forms and just the card title as above is shown in an empty card: 

  • Provide your tax and employment details, as applicable

Going to "To-Do" there is an error message:

  • An error ocurred while checking for form version updates. Contact Product Support if this issue persists

Environment

SAP SuccessFactors Onboarding

Cause

Missing permission

Resolution

Grant the 'Compliance' permissions under the 'Employee Self' role, in the 'Compliance Object Permissions' category in the 'External User' role. You can compare the compliance permissions and add the same permissions for Compliance. 

Keywords

Onboarding, obx, compliance, form, not, work, candidate, hired, hire, converted, permissions, permission, Exception, while, checking, for, the, update, for, the, current, compliance, form, User, does, not, have, required, permission  , KBA , LOD-SF-OBX-FRM , Compliance 2.0 Country Forms (except i9&EV) , Problem

Product

SAP SuccessFactors Onboarding all versions