SAP Knowledge Base Article - Public

3491400 - Candidates are receiving duplicate Interview Confirmation emails - Recruiting Management


After the b2405 release, candidates are receiving the Interview Confirmation email twice.


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This is happening due to a change to accommodate the Microsoft Teams integration. As explained in the KBA 3466414 - Interview Confirmation to Candidate Trigger Behavior Change - Recruiting Management, the Interview Confirmation to Candidate will always be triggered to ensure that the Microsoft Teams Meeting link is sent to the candidate. Therefore, if the Interview Organizer sends the manual email to the candidate, this means that the candidate will receive 2 emails, one of the manual sent by the Interview Organizer and the 2nd for the Interview Confirmation to Candidate email trigger. This is the product intended design, to ensure that the candidate will receive the online meeting URL.


interview, duplicate, confirmation, candidate, teams, ms, microsoft, notification, email. , KBA , LOD-SF-RCM-IVW , Interview Central, Interviews, Scheduling etc , Problem


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