SAP Knowledge Base Article - Preview

3491726 - Unable to create ticket in Ask HR due to network failure error

Symptom

You are receiving the following error in Ask HR / ECSC when trying to submit a ticket.

"Unable to create ticket because of network failure. Please try again later"

After clicking 'View Details', the below message is displayed:

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.


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Environment

  • SAP SuccessFactors HCM Core
    • Employee Central Service Center / Ask HR

Product

SAP SuccessFactors HCM Core 2405

Keywords

ECSC, Ask HR, AskHR, network failure, Error, create ticket, attachment, type , KBA , LOD-SF-INT-AHR , Ask HR - Employee Central Service Center (ECSC) , Problem

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