Symptom
- The Live Activity pop-up window does not automatically open when an inbound call is received.
- This issue occurs with integrations involving SAP Contact Center, Sinch Contact Pro, or Communication Desktop Tool (CDT).
- The pop-up remains minimized and does not maximize to alert the user of an incoming call.
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Environment
- SAP Cloud for Customer
- SAP Contact Center
- Sinch Contact Pro
Product
SAP Cloud for Customer core applications 2408 ; SAP Contact Center, on-premise edition 7.0
Keywords
Live Activity, Inbound Call, Pop-Up Window, SAP Service Cloud V2, SAP Sales Cloud V2, Contact Pro, SAP Contact Center, Sinch Contact Pro, CDT , KBA , LOD-CRM-LA , Live Activity , CRM-CCI , Contact Center Infrastructure , Problem
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