SAP Knowledge Base Article - Preview

3491869 - C4C doesn't automatically open popup for Live Activity on inbound call when minimized


  • The Live Activity pop-up window does not automatically open when an inbound call is received.
  • This issue occurs with integrations involving SAP Contact Center, Sinch Contact Pro, or Communication Desktop Tool (CDT).
  • The pop-up remains minimized and does not maximize to alert the user of an incoming call.



  • SAP Cloud for Customer
  • SAP Contact Center
  • Sinch Contact Pro


SAP Cloud for Customer core applications 2408 ; SAP Contact Center, on-premise edition 7.0


Live Activity, Inbound Call, Pop-Up Window, SAP Service Cloud V2, SAP Sales Cloud V2, Contact Pro, SAP Contact Center, Sinch Contact Pro, CDT , KBA , LOD-CRM-LA , Live Activity , CRM-CCI , Contact Center Infrastructure , Problem

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