SAP Knowledge Base Article - Public

3491903 - Error Occurred Message When Creating/Editing DPCS Statement


Upon saving the Data Privacy Consent Statement, error pops up as seen below.

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.


SAP SuccessFactors HCM

Reproducing the Issue

  1. Go to Manage Data Privacy Statements
  2. Choose Privacy Statements
  3. Choose the statement that you want to modify
  4. Make changes and then Save & Publish
  5. Error appears


When you copy your statement from Microsoft Word or Excel, it will bring out some Word format information which is not presented in the content text but will exist in the payload parameters.


Don't directly copy the text from Word/Excel or any other Word processor software which may bring out format/script text invisible. It is recommended to paste your statement from Notepad if you encounter this issue.


This content was rejected by the Security Scan of User Inputs, dpcs, data privacy, edit, data privacy consent statement, error occurred, , KBA , LOD-SF-PLT-DPC , Data Privacy Consent Statement (DPCS) Feature , Problem


SAP SuccessFactors HCM Core 2405