SAP Knowledge Base Article - Preview

3491960 - Customer contact is not opening the account profile in Outlook Add-in

Symptom

User is expecting to open Account when clicked/hover on account. But in Server Side Outlook, once you open a contact, the Account is not able to click.


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Environment

SAP Cloud for Customer

Product

SAP Cloud for Customer core applications all versions

Keywords

Outlook, Server Side Integration, Contact, Account, Details , KBA , LOD-CRM-GW-OUT , Outlook , Problem

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