SAP Knowledge Base Article - Public

3491995 - Issue with Storing Business Partners' email addresses containing German Umlauts, in CPQ application

Symptom

You are experiencing issue with storing email addresses of business partners that contain German umlauts, specifically the characters Ä, Ö, and Ü.

"Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental."

Environment

SAP SALES CLOUD CPQ

Reproducing the Issue

  1. Create or open any Business Partner
  2. Search for Field "E-mail"
  3. Fill the Field with some value, e.g. Schäfer@gmail.com
  4. You see a validation error "Email is not valid".

Cause

Umlauts were never supported in CPQ, but we are fixing this issue in the CPQ 2408 release so that they will be supported henceforth.

Resolution

This issue will be fixed in the SAP CPQ-2408 release.

Keywords

german, Umlauts, email address, business partners, customers, invalid error,  , KBA , CEC-SAL-CPQ , Sales Cloud CPQ , Problem

Product

SAP CPQ all versions