SAP Knowledge Base Article - Public

3492055 - Candidates Advanced Search and Resume Viewer Issue

Symptom

In the Candidates Advanced Search page we search for candidates by using one or more keywords contained in the Resume. The result list shows a mix of internal and external candidates meeting the criteria. When clicking on Resume for an internal candidate a pop up shows the name of the internal candidate and the resume. This works for every internal candidate. 
But when clicking on Resume for any external candidates, the pop up shows the correct name of the external candidate, but the wrong resume and picture. The resume and picture shown are from the internal candidate listed before them. This happens for each external candidate in the list. 

Environment

SAP SuccessFactors Recruiting Management

Reproducing the Issue

  1. Go to Recruiting > Candidates
  2. Search for any external or internal candidates
  3. Add a keyword for Resume or cover letter contains the following
  4. Click on Search
  5. Several candidates matching the criteria will appear in the list
  6. Click on Resume beside the internal candidate
  7. The correct name, resume and picture are shown
  8. Click on Resume of the external candidate below the internal candidate
  9. The correct name is shown, but the resume and the picture are those of the internal candidate above
  10. Do the same for each external candidate until you reach the next internal candidate
  11. When clicking on Resume beside this internal candidate, the correct name, resume and picture are shown
  12. Click on the Resume of the external candidate below this internal candidate
  13. The correct name is shown, but the resume and the picture are those of the internal candidate above 

Cause

This is a regression issue. 

Resolution

Engineering are working on a code fix for this issue.

The tentative date for the code fix is July 30th for Preview and August 1st for Production. 

If you would like to have further updates on any changes to the fix dates, please follow up this KBA by clicking on the star icon in the upper right corner.

Keywords

Search, function, keywords, resume, cover, letter, internal, external, RCM-129633 , KBA , LOD-SF-RCM-CAN , General Candidate Issues (not Offers, not Profiles) , Known Error

Product

SAP SuccessFactors Recruiting all versions