3492272 - Copy Ticket with All Interactions not Possible

You are looking for an option to copy a ticket including all emails in the source ticket.

SAP Cloud for Customer

At the moment, there is only an option to copy each interaction separately, either to a new or an existing ticket. For details please see the KBA https://launchpad.support.sap.com/#/notes/2968687 .

Please also note that outbound emails cannot be copied to another ticket.

If you need all inbound interactions in another ticket, you can copy the first one to a new ticket. Then use the option to copy to an existing Ticket and copy the inbound emails over manually.

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