SAP Knowledge Base Article - Preview

3492312 - "User with that username does not exist or was removed" when logging in Incentive Management

Symptom

  • Experiencing a single user SSO login issue with IAS when attempting to access Incentive Management.
  • The error message received is: "User with that username does not exist or was removed."


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Environment

SAP SuccessFactors Sales Performance Management

  • Incentive Management on Hyperscalers
  • Incentive Management on Legacy Hana
  • IAS

Product

SAP SuccessFactors Incentive Management 2025 ; SAP SuccessFactors Incentive Management on hyperscalers 1.0

Keywords

Single Sign-On (SSO), Identity Authentication Service (IAS), Login issues, User authentication, Username error, User access, Authentication failure, User not found. , KBA , CEC-SAL-COM , SuccessFactors Incentive Management , Problem

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