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SAP Knowledge Base Article - PreviewSymptom
- Experiencing a single user SSO login issue with IAS when attempting to access Incentive Management.
- The error message received is: "User with that username does not exist or was removed."
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Environment
SAP SuccessFactors Sales Performance Management
- Incentive Management on Hyperscalers
- Incentive Management on Legacy Hana
- IAS
Product
SAP SuccessFactors Incentive Management 2025 ; SAP SuccessFactors Incentive Management on hyperscalers 1.0
Keywords
Single Sign-On (SSO), Identity Authentication Service (IAS), Login issues, User authentication, Username error, User access, Authentication failure, User not found. , KBA , CEC-SAL-COM , SuccessFactors Incentive Management , Problem
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