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SAP Knowledge Base Article - PreviewSymptom
When creating a new service level agreement (SLA) for your case management scenario, you notice that the Save button is grayed out and it does not allow you to save your SLA.
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Environment
SAP Service Cloud Version 2.
Product
SAP Sales Cloud and SAP Service Cloud Version 2 all versions ; SAP Service Cloud Version 2 all versions
Keywords
Service Level, Service, Level, Service Level Agreement, SLA, Creation, Save, Save Button, Button, Unable, Unable to Save, SAP Service Cloud Version 2, Version 2, V2, Case, Cases, Case Management, Create SLA, Create, Grayed Out, Unavailable, , KBA , CEC-CRM-SL , Service Levels for SAP Sales/Service Cloud , CEC-CRM-CAS , Case Management for SAP Sales/Service Cloud , How To
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