SAP Knowledge Base Article - Public

3492325 - Save Button in Case Service Level Grayed Out


When creating a new service level agreement (SLA) for your case management scenario, you notice that the Save button is grayed out and it does not allow you to save your SLA.


SAP Service Cloud Version 2.

Reproducing the Issue

  1. Click on the User Profile.
  2. Click Settings.
  3. Navigate to All Settings.
  4. Click Service Levels under Cases.
  5. Click + to create a new service level.
  6. Fill in the details and see that, even after filling in most of the fields, the button Save is grayed out.


Not all fields were filled in during the service level creation.


Make sure that all fields on the service level creation screen are populated, as once this is done, the Save button will become available to be used.


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SAP Sales Cloud and SAP Service Cloud Version 2 all versions ; SAP Service Cloud Version 2 all versions