3492342 - Employees unable to see/read the complete answer/conversion for their ticket on Service Center (AskHR) from SuccessFactors Mobile App for Android.

Employees unable to see/read the complete answer/conversion for their ticket on Service Center (AskHR) from SuccessFactors Mobile App for Android.

Through AskHR web application, you are able to see full conversation. However when you click on conversation, its not showing full conversation.

NOTE: Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.

1. Log in to the Mobile application
2. Navigate to the ASK HR ticket
3. Open the ticket 
4. unable to see/read the complete answer/conversion

Expected behavior by the system 

This is by current design, per designer. Once the conversation exceed 3 lines in portrait screen, please view them in landscape screen. 

We would encourage you to raise an Enhancement Request for this so that the SFSF Product Management team can look for an option to enhance this feature. 

KBA##2090228 - How to Submit Enhancement Requests for SAP SuccessFactors Products will contain the information you need if you wish to proceed with this suggestion.

SuccessFactors, AskHR, Employee Central, Service Centre (AskHR), ticket, SFSF, object Cell, Mobile, App, Android, See, read, answer, conversion , KBA , LOD-SF-INT-AHR , Ask HR - Employee Central Service Center (ECSC) , Problem