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3492363 - "Error reading job log" (BT167) in random batch jobs

Symptom

When accessing SM37 and trying to open the job log of a finished/canceled batch job, the error "Error reading job log JOBLGX*" is triggered.
Also, in the PID column on SM37, the PID number of the affected jobs is not found in SM51:

SM37 ->

                                            JobName          Job CreatedB         Status     Start date   Start Time Executing server      WP no.  PID
JOB WITHOUT JOB LOG ->  EXAMPLE_JOB   EXAMPLE_USER     Finished  05.07.2024 12:17:57   example_AP1_00     6          20.426 <- PID does not exist in example_AP1_00 work processes
       JOB WITH JOB LOG ->  EXAMPLE_JOB   EXAMPLE_USER     Finished  05.07.2024 00:54:06   example_AP1_00     7          19.334 <- Exists in example_AP1_00 work processes

SM51 -> example_AP1_00 ->


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Environment

SAP_BASIS 740
SAP_BASIS 750 | SAP S/4 HANA 1511
SAP_BASIS 751 | SAP S/4 HANA 1610
SAP_BASIS 752 | SAP S/4 HANA 1709
SAP_BASIS 753 | SAP S/4 HANA 1809
SAP_BASIS 754 | SAP S/4 HANA 1909
SAP_BASIS 755 | SAP S/4 HANA 2020
SAP_BASIS 756 | SAP S/4 HANA 2021

Product

SAP NetWeaver 7.4 ; SAP NetWeaver 7.5 ; SAP S/4HANA 1610 ; SAP S/4HANA 1709 ; SAP S/4HANA 1809 ; SAP S/4HANA 1909 ; SAP S/4HANA 2020 ; SAP S/4HANA 2021

Keywords

BT167, Message no. BT167, missing joblog, Error 2 for write/read access to a file, PID. , KBA , BC-CCM-BTC , Background Processing , Known Error

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