SAP Knowledge Base Article - Public

3492365 - HTTP operation failed invoking with statusCode: 401 in IAS/IPS when connecting to SuccessFactors API

Symptom

You are trying to connect IAS/IPS with SuccessFactors API via ClientCertificateAuthentication, and is facing the error below: 

HTTP operation failed invoking https://api-server.eu/rest/iam/scim/v2/Users?(...) with statusCode: 401, Response: Authentication credentials are required. Please provide a valid username, password and company id

Environment

  • SAP SuccessFactors HCM Suite
  • SAP Cloud Identity Services
  • Identity Provisioning
  • OData API
  • SCIM API

Cause

Wrong API URL used in the Properties of Source System in IPS. 

Resolution

To solve the issue above, kindly take the steps below: 

  1. Go to your IPS
  2. Identity Provisioning > Source Systems
  3. Click in Properties
  4. URL is probably incorrect. Take the mTLS Certificate Server URL from the Guide page: https://help.sap.com/docs/SAP_SUCCESSFACTORS_PLATFORM/d599f15995d348a1b45ba5603e2aba9b/af2b8d5437494b12be88fe374eba75b6.html?version=latest
  5. Once new URL is placed, issue should be solved. 

Keywords

OAuth, IAS,IPS, 401, provisioning, source system, SuccessFactors, SCIM API, OData, Certificate, ClientCertificateAuthentication , KBA , LOD-SF-INT-ODATA , OData API Framework , BC-IAM-IPS , Identity Provisioning Service (IPS) , LOD-SF-INT-ODATA-OAU , ODATA OAUTH Authentication , Problem

Product

SAP SuccessFactors HCM Suite all versions