SAP Knowledge Base Article - Public

3492393 - How to renew the SSO certificate

Symptom

The SSO certificate is going to expire and it's necessary to upload and renew the certificate.

Environment

SAP Cloud for Customer

Reproducing the Issue

  1. Go to Administrator > Common Tasks > Configure Single-Sign On.
  2. Go to the tab "Identity Provider".
  3. Check the valid date in the section "Signature Certificate".
  4. The date is approaching, and the certificate has to be renewed.

Resolution

  1. Please contact the administrator of your IDP service provider.
  2. Download a new certificate from the IDP service.
  3. Once the new certificate is downloaded, log in to C4C system.
  4. Go to Administrator > Common Tasks > Configure Single Sign-On.
  5. Go to the Tab "Identity Provider"
  6. There is a button "Upload certificate" in the section "Signature Certificate", click the button to upload the new certificate.

*Note: please upload/renew the certificate beyond your business hours in case it causes a system down and impacts the ongoing business.

See Also

Configure Your Solution for Single Sign-On | SAP Help Portal

Keywords

upload certificate, SSO, expire, valid to, renew certificate, single-sign on , KBA , LOD-CRM-SEC , Security Topics , How To

Product

SAP Cloud for Customer core applications all versions