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SAP Knowledge Base Article - PreviewSymptom
There are clicks registered for a certain link when checking the link tracking metrics in the email campaign analytics. However, no contacts are found when the same link is used as criteria of an Email Behavior segment.
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Environment
SAP Emarsys Customer Engagement
Product
SAP Emarsys all versions
Keywords
email behaviour, individual click, link tracked, tracked link, link tracking , KBA , CEC-EMA-EM , Email , CEC-EMA-LNK , Link Tracking , CEC-EMA-SEG , Segmentation , CEC-EMA-ANA-EM , Email analytics , Problem
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