SAP Knowledge Base Article - Preview

3492422 - Email Behavior segment does not return results when filtering contacts that clicked in a link

Symptom

There are clicks registered for a certain link when checking the link tracking metrics in the email campaign analytics. However, no contacts are found when the same link is used as criteria of an Email Behavior segment.


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Environment

SAP Emarsys Customer Engagement

Product

SAP Emarsys Customer Engagement all versions

Keywords

email behaviour, individual click, link tracked, tracked link, link tracking , KBA , CEC-EMA-EM , Email , CEC-EMA-LNK , Link Tracking , CEC-EMA-SEG , Segmentation , CEC-EMA-ANA-EM , Email analytics , Problem

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