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3492487 - The email failed to send in SAP Commerce Cloud

Symptom

The email failed to send in SAP Commerce Cloud, and the following errors are present in the logs.

Email sending failed! The cause is: javax.mail.MessagingException: Exception reading response; nested exception is: java.net.SocketTimeoutException: Read timed out

Could not send e-mail pk [xxxxxxxxxx] subject [OTP Received from xxxx ] exception: org.apache.commons.mail.EmailException: Sending the email to the following server failed : xxx.xxx.com:465

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.


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Environment

SAP Commerce Cloud

Product

SAP Commerce Cloud all versions

Keywords

EmailException,MessagingException , KBA , CEC-SCC-PLA-PL , Platform , Problem

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