SAP Knowledge Base Article - Preview

3492487 - It is failed to send an email in Commerce Cloud


It is failed to send an email in Commerce Cloud and following errors can be seen in logs.

Email sending failed! The cause is: javax.mail.MessagingException: Exception reading response; nested exception is: Read timed out

Could not send e-mail pk [xxxxxxxxxx] subject [OTP Received from xxxx ] exception: org.apache.commons.mail.EmailException: Sending the email to the following server failed :

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.



  • Product version: All SAP Commerce Cloud versions


SAP Commerce Cloud all versions


EmailException,MessagingException , KBA , CEC-SCC-PLA-PL , Platform , Problem

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