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3492487 - It is failed to send an email in Commerce Cloud

Symptom

It is failed to send an email in Commerce Cloud and following errors can be seen in logs.

Email sending failed! The cause is: javax.mail.MessagingException: Exception reading response; nested exception is: java.net.SocketTimeoutException: Read timed out

Could not send e-mail pk [xxxxxxxxxx] subject [OTP Received from xxxx ] exception: org.apache.commons.mail.EmailException: Sending the email to the following server failed : xxx.xxx.com:465

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.


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Environment

  • Product version: All SAP Commerce Cloud versions

Product

SAP Commerce Cloud all versions

Keywords

EmailException,MessagingException , KBA , CEC-SCC-PLA-PL , Platform , Problem

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