SAP Knowledge Base Article - Public

3492673 - Activity List Is Not Deleted When Activity Tasks Are Deleted

Symptom

Activity Tasks are created from an Activity List.

Deletion of all Activity Tasks from Activity List should delete Activity list automatically.

Environment

SAP Cloud for Customer

Reproducing the Issue

    1. Go to Activities work center.
    2. Go to Activity lists work center view.
    3. Click on + icon to create Activity List.
    4. In Type field select "Task List".
    5. Status defaults as "In Preparation".
    6. Fill in required details which includes details of the Tasks list like due date, subject, etc. and set Owner Determination - yes.
    7. Click on Save.
    8. Activity List is created.
    9. Open this created Activity List.
    10. Go to Overview facet.
    11. Click on "New" and click on Select Accounts.
    12. Select the Account from the pop up.
    13. Click OK.
    14. Status of Activity List is "In preparation", even though the tasks get assigned to the account owner.
    15. Create multiple activity task in the Activity List. Example three activity tasks are created.
    16. Delete all three activity tasks created within an Activity List.
    17. All activity tasks can be deleted.
    18. However, Activity List is not deleted once all activity tasks are deleted.

      Expectation:  Activity List should be automatically deleted, when all activity tasks associated with Activity Lists are deleted.

      Cause

      Activity List cannot be deleted/deleted automatically, despite of all Activity Task deleted.

      Resolution

      Deletion of all tasks from an activity list only delete the tasks from Activity List. This will not delete the Activity List. This is current behaviour.

      See Also

      Activity List Status Is In Preparation And Not Changed To Active Status

      Keywords

      Activity List, Activity task, Delete, Automatic deletion , KBA , LOD-CRM-ACT , Activities , Problem

      Product

      SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications 2405