SAP Knowledge Base Article - Public

3492883 - Feature Settings in Case Type Settings


You would like to understand the Feature Settings available during the case type creation and how they influence the system behavior.


SAP Service Cloud Version 2.


Currently, the following feature settings are available during the case type creation:

  • Case Hierarchy
    • This flag will make available the creation of the main case and sub-case relationship for the specific case type version, making also the tab Relationship Settings visible within the case type itself, where you will be able to define the completion mechanism for main cases and sub-cases.
  • Task Management
    • This flag will control if tasks can be added against a case in the case General tab. If this is disabled, it will not be possible to add tasks in cases.


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SAP Sales Cloud and SAP Service Cloud Version 2 all versions ; SAP Service Cloud Version 2 all versions