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SAP Knowledge Base Article - PreviewSymptom
You would like to understand the Feature Settings available during the case type creation and how they influence the system behavior.
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Environment
SAP Service Cloud Version 2.
Product
SAP Sales Cloud and SAP Service Cloud Version 2 all versions ; SAP Service Cloud Version 2 all versions
Keywords
Case, Cases, Case Type, Type, Version, Feature, Feature Settings, Case Hierarchy, Hierarchy, Relationship, Relationship Settings, Settings, Task, Tasks, Task Management, Management, General, Tab, General Tab, Create, Sub-Case, Sub, Sub Case, Main Case, Main, SAP Service Cloud Version 2, V2, Version 2, , KBA , CEC-CRM-CAS , Case Management for SAP Sales/Service Cloud , How To
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