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SAP Knowledge Base Article - PreviewSymptom
You have created a KUT or PDI extension field and extended the field to the extension scenario "Account - Sales Data to Service Request - General Information".
However, the ticket field is always empty, even when the sales data is maintained in the Account.
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Environment
SAP Cloud for Customer
Product
SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions
Keywords
Blank, No Value, Invisible, Custom, extension, field, value, missing, PDI, KUT , KBA , LOD-CRM-SRP , Service Request Processing , How To
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