SAP Knowledge Base Article - Public

3492991 - The product name is being displayed as the ID when logged in with Dutch, French, or other languages

Symptom

The product name is being displayed as the ID when logged in with Dutch, French, or other languages that could be affected.

"Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental."

Environment

SAP Cloud for Customer

Reproducing the Issue

  1. Login to the C4C tenant with Deutsch or other languages that could be affected.
  2. Go to Products OWL.
  3. The descriptions are not correct. They are being displayed as the IDs.
  4. However, if you log in to the tenant in English, the description will be represented correctly.

Cause

The product names are not maintained for Dutch, French, or other languages. Thus, C4C system displays it using IDs.

Resolution

Please maintain the product name on the UI screen by following the steps below.

  1. Go to Products > Product Administration.
  2. Open the target product.
  3. Go to the "Other Languages" tab.
  4. Maintain the product name for the target language.

*Note: if you want to maintain the product names in bulk, please use Data Workbench.

See Also

2811874 - Product Description Missing on Multiple Work Centers

Keywords

product name, product description, other languages , KBA , LOD-LE-PRD , Product + Product Category , AP-RC-UIF , C4C UI Framework , Problem

Product

SAP Cloud for Customer core applications all versions