SAP Knowledge Base Article - Preview

3493216 - Personalized Columns in Backoffice Collection Browser List View are Lost After the Page is Refreshed


After refreshing the page, the personalized column configurations of the list view in Backoffice Collection Browser are lost, and automatically revert to the default settings.

Alongside this, the following exception is found in the console log:

"ERROR","loggerName":"com.hybris.backoffice.config.impl.BackofficeUserConfigurationService","message":"Save configuration for user admin failed","thrown":{"commonElementCount":0,"localizedMessage":"No media folder with qualifier backofficewidgetsconfig can be found.","message":"No media folder with qualifier backofficewidgetsconfig can be found.","name":"de.hybris.platform.servicelayer.exceptions.UnknownIdentifierException"

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.



  • SAP Commerce
  • SAP Commerce Cloud


SAP Commerce Cloud all versions


backoffice, list view personalization, list view, list column, column, personalization, personalized, collection browser, list, commerce, sap commerce , KBA , CEC-SCC-CDM-BO-FRW , Framework , Problem

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