SAP Knowledge Base Article - Preview

3493380 - Direct Debit Not Being Removed from Total Amount in Contract Account

Symptom

You have a Contract Account that is enrolled in a Direct Debit plan, when you navigate to the payments tab on the Contract Account you can see the future direct debits for each installment plan line item along with the full amount of the current bill. The current bill amount does not remove the amount from the direct debits from it's total value.


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Environment

Cloud for Customer, ISU, S/4 HANA, ECC.

Product

SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications 2405 ; SAP S/4HANA all versions

Keywords

Utilities, Contract Account, Payments, Auto Pay, S4, C4C, Total Amount, Posting Date, Future, SAP Cloud for Customer, Service, BAdI, Debit Details. , KBA , LOD-CRM-IND-UTL , Utilities , Problem

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