SAP Knowledge Base Article - Public

3493430 - Cannot find default Email Template in Email Services - Onboarding


Cannot find (ONB) Legal Entity Transfer User Welcome Message Template in Email Services.


SAP SuccessFactors Onboarding

Reproducing the Issue

  1. Log into customer instance
  2. Email Services > Manage Email Templates
  3. Search for "(ONB) Legal Entity Transfer User Welcome Message Template"


When system is first setup not all default templates are activated.


  1. Go to Email Services
  2. Manage Email Templates
  3. Click the Plus icone (+) New Template > Reuse Templates > Click More on the bottom until you see all templates.
  4. Then look for default template you want to activate and use it.
  5. Select the check box on the left to template name 
  6. On bottom click "Add to Active List".


OBX, Default Email Template, Add to Active List , KBA , LOD-SF-OBX-EML , Notifications , How To


SAP SuccessFactors Onboarding all versions