Symptom
Cannot find (ONB) Legal Entity Transfer User Welcome Message Template in Email Services.
Environment
SAP SuccessFactors Onboarding
Reproducing the Issue
- Log into customer instance
- Email Services > Manage Email Templates
- Search for "(ONB) Legal Entity Transfer User Welcome Message Template"
Cause
When system is first setup not all default templates are activated.
Resolution
- Go to Email Services
- Manage Email Templates
- Click the Plus icone (+) New Template > Reuse Templates > Click More on the bottom until you see all templates.
- Then look for default template you want to activate and use it.
- Select the check box on the left to template name
- On bottom click "Add to Active List".
Keywords
OBX, Default Email Template, Add to Active List , KBA , LOD-SF-OBX-EML , Notifications , How To
Product
SAP SuccessFactors Onboarding all versions