SAP Knowledge Base Article - Public

3493519 - Incorrect Total Amount in Customer Return


In the customer return document, the total amount is incorrect.

For example, the return line 10 has list price 10 USD, quantity is 2 ea. The line net value is 20 USD. You except the return total amount is -20 USD. However, document total amount shows 80 USD instead.

  • ABC represents the customer return ID.


SAP Business ByDesign

Reproducing the Issue

  1. Go to the Sales Orders work center.
  2. Go to the Returns view.
  3. Open the return ABC and go to Pricing tab.
  4. You can see the line 10: net value is -20 USD, but the document total is 80 USD.


The return ABC line 10 is referenced to customer invoice XYZ. The customer invoice XYZ contains a overall discount with amount -100 USD. When creating the return, the pricing information was carried from the reference invoice into the return including the overall discount. 

In the Pricing tab of the return ABC, we can see overall discount amount 100 USD in total pricing part. So the return total because 80 USD (-20+100=80).

  • XYZ represents the customer invoice ID.


This is the designed behavior.

To correct the return total, you can manually remove the overall discount price component from Total Pricing part.


customer return; total amount; document total; overall discount; incorrect. , KBA , AP-SLO-SO , Sales Order , Problem


SAP Business ByDesign 2405