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SAP Knowledge Base Article - PreviewSymptom
In the customer return document, the total amount is incorrect.
For example, the return line 10 has list price 10 USD, quantity is 2 ea. The line net value is 20 USD. You except the return total amount is -20 USD. However, document total amount shows 80 USD instead.
- ABC represents the customer return ID.
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Environment
SAP Business ByDesign
Product
SAP Business ByDesign 2405
Keywords
customer return; total amount; document total; overall discount; incorrect. , KBA , AP-SLO-SO , Sales Order , Problem
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