SAP Knowledge Base Article - Public

3493772 - Kanban Card not reacting and Leads OWL does not get opened

Symptom

You created a Kanban Card for Leads and when clicking on it nothing happens and you are not redirected to the Leads OWL. 

Environment

SAP Cloud for Customer

Reproducing the Issue

  1. Open the Workcenter Homepage
  2. Find the Kanban
  3. Click on the top link to open the Leads OWL
  4. Nothing happens

Cause

You have setup "Organized Work Center and Work Center View List " in the Work center Administrator and the the Leads Work Center View is not set to visible in both the Work Center (Sales and Sales Campaign)

Resolution

Modify the "Organized Work Center and Work Center View List " and make sure Leads is set to visible under the Work Center Sales and Sales Campaign. 

Keywords

Kanban, Leads, no reaction, OWL, not open,  , KBA , LOD-CRM-HOM , Home Page , Problem

Product

SAP Cloud for Customer core applications 2405