SAP Knowledge Base Article - Public

3493790 - Email information is empty in compliance form - Onboarding

Symptom

Candidate's email information is empty in compliance form "Pennsylvania Residency Certification Form" even though the value exists in New Hire Data.

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.

Environment

SAP SuccessFactors Onboarding

Reproducing the Issue

  1. Login as candidate
  2. Open the compliance form task
  3. Click on "Pennsylvania Residency Certification Form"
  4. "Email" field is empty

Cause

Missing permission for external users to access Email Information.

Resolution

Grant below permission to External Onboarding User role (e.g. OnboardingExternalUser):

  • Employee Data > HR Information > Email Information (View/Edit)

  

Keywords

SAP, SuccessFactors, Onboarding, External Onboarding User, permission, role, Email Information, compliance , KBA , LOD-SF-OBX-FRM , Compliance 2.0 Country Forms (except i9&EV) , Problem

Product

SAP SuccessFactors Onboarding all versions