Symptom
- When sending the billing document (attached) from App Process Receivables through mail, it fails.
- Collections emails reaches to users only when no document is attached.
Environment
SAP S/4HANA Cloud
Reproducing the Issue
- Go to App Process Receivables.
- Open a customer record.
- Under the Invoices tab select the journal entry to send over email.
- Press button to "Include in Email".
Resolution
Refer to the help portal links given below.
Sending a Collections Email During a Customer Contact
Check the configuration settings are maintained as given in the help document Configuration for Collections Emails
Keywords
customer, contact, configuration, for, collections, emails, sending, collections, email, during, customer, contact, S4_PC, FIN-FSCM-COL-2CL, FIN-FIO-CCD-COL-2CL , KBA , FIN-FIO-CCD-COL-2CL , Fiori-UI for Collections and Dispute Management (Public Cld) , How To
Product
SAP S/4HANA Cloud Public Edition all versions