SAP Knowledge Base Article - Public

3493885 - Invoice is not attached to the collections emails

Symptom

  • When sending the billing document (attached) from App Process Receivables through mail, it fails.
  • Collections emails reaches to users only when no document is attached.

Environment

SAP S/4HANA Cloud

Reproducing the Issue

  1. Go to App Process Receivables.
  2. Open a customer record.
  3. Under the Invoices tab select the journal entry to send over email.
  4. Press button to "Include in Email".

Resolution

Refer to the help portal links given below.

Sending a Collections Email During a Customer Contact 

Check the configuration settings are maintained as given in the help document  Configuration for Collections Emails 

 

 

 

 

Keywords

customer, contact, configuration, for, collections, emails, sending, collections, email, during, customer, contact, S4_PC, FIN-FSCM-COL-2CL, FIN-FIO-CCD-COL-2CL , KBA , FIN-FIO-CCD-COL-2CL , Fiori-UI for Collections and Dispute Management (Public Cld) , How To

Product

SAP S/4HANA Cloud Public Edition all versions ; SAP S/4HANA Cloud all versions