SAP Knowledge Base Article - Public

3493949 - Error When Importing a File in Corporate Structure - Onboarding


Encountering an error when attempting to import a file on the "Corporate Structure" page. The error message displayed is "An error has occurred".


SAP SuccessFactors Onboarding

Reproducing the Issue

  1. Navigate to Onboarding Dashboard > Reference Files > Corporate Structure.
  2. Select the entity.
  3. Attempt to import the file.
  4. A generic error with timestamp appears: "An error has occurred".


The issue is due to a system limitation when uploading files into the corporate structure.


Factors such as file size, number of rows, and column entries affect the data upload into the corporate structure. The exact limit lines cannot be specified due to these varying factors.

If you encounter this error it is necessary to reduced the line numbers.

Example reduce from 5000 lines to 1000 lines. If still issue reduce to a lower number.

See Also

2389337 - How To Upload a Corporate Structure - Onboarding 1.0


SuccessFactors, Onboarding, Corporate Structure, File Import,Error, System Limitation, Large Files, Data Upload, Onboarding Dashboard, Reference Files, Entity Selection, Error Occurrence, File Size Reduction, Number of Rows, Column Entries, Limit Lines, an error has occurred , KBA , LOD-SF-OBD-ADM , Admin Tools, Settings, Permissions , Problem


SAP SuccessFactors Onboarding all versions