SAP Knowledge Base Article - Public

3494081 - Enhanced Search - Addition/modification/deletion not reflecting in results

Symptom

As of July 3rd, whenever adding or editing records that would show in the new search functionality, the additions or changes are not reflecting.

Example:

  • An item record is added to a library. When a user searches for the item, they cannot find it in enhanced search. The item is visible in the legacy library search.
  • An item title is modified. When a user searches for the item, the older title is shown instead of the edited one.

Additionally if the new home page was first enabled on July 3rd or later, the "Learning data preparation in this instance" is stating "Not Completed" after waiting 1-7 days.

Environment

SAP SuccessFactors Learning 

Cause

This is a Known Issue.

Resolution

This issue has impacted a few data centers.

Users will still be able to use their search and can continue to take and find learnings. Users will not see any updates made after July 3rd that includes any new content or adjustments made to existing content.  

Data CenterStatus
DC 33Targeted to be fixed July 15th
DC 55Resolved
DC 57Targeted to be fixed July 15th
DC 74Resolved

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Workaround

User can utilize the legacy search if necessary.

See Also

Keywords

KI2405, INC8770675, search, enhanced, changed, changes, not, occurring, happening, wait, time, items, library, 
   , KBA , LOD-SF-LMS-ILX , Integrated Learning Experience , LOD-SF-LMS-CAT , Catalog , Known Error

Product

SAP SuccessFactors Learning 2405