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SAP Knowledge Base Article - PreviewSymptom
You would like to understand how to change the columns / fields displayed in the search results of the Agent Desktop.
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Environment
SAP Service Cloud Version 2.
Product
SAP Sales Cloud and SAP Service Cloud Version 2 all versions ; SAP Service Cloud Version 2 all versions ; SAP Service Cloud Version 2, utilities add-on all versions
Keywords
Agent Desktop, AD, Customer Hub, Search, Results, Search Results, Adaptation, Adapt, Change, Fields, Order, Add, Hidden, Hide, Remove, Columns, Column, Field Order, Visible, Mark as Visible, Start Adaptation, How To, V2, Version 2, SAP Service Cloud Version 2, , KBA , CEC-CRM-AD , Agent desktop - live channels , How To
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