SAP Knowledge Base Article - Public

3494089 - List of tokens is not displaying in Manage Offer Letter Templates - Recruiting Management


In Manage Offer Letter Templates, list of tokens is not displaying after clicking on Search button:

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.


SAP SuccessFactors Recruiting Management

Reproducing the Issue

1. Go to Admin Center > Manage Offer Letter Templates
2. Create a new template or edit an existing one
3. Click on the insert token button

4. The initial screen will only show the first 15 tokens. Click on Search button (without typing any keyword) to see the full list of tokens.

5. The list is blank / tokens are not displaying as seen in above Symptom's section screenshot


Offer Letter tokens include user fields from Succession Data Model:

Search feature has been added on 1H 2024 Release. The problem when using Search button occurs if one of these user fields (standard-element) has no <label> tags defined in Success Data Model.

Example, for token [[USER_SUFFIX]] the field is defined as such in Data Model:

<standard-element id="suffix" required="false" matrix-filter="false"></standard-element>


Modify the Succession Data Model to include <label> attribute on these user fields included as tokens in Offer Letter Templates:


<standard-element id="suffix" required="false" matrix-filter="false">

You may reach out to your implementation partner to perform this change in Data Model. You can also add the label in Admin Center via Manage Business Configuration > Employee Profile > Standard.

See Also

2801085 - How to Work With the Manage Business Configuration (BCUI) feature in SuccessFactors


Offer Letter Templates, Token, Search, Missing, Blank, Label, User Fields , KBA , LOD-SF-RCM-CAO , Candidate Offers, Offer Letters , Problem


SAP SuccessFactors Recruiting all versions