SAP Knowledge Base Article - Public

3494180 - Cannot delete substitute with Workflow Administration or Manage My Substitutes

Symptom

  • When editing substitution relationship with App Workflow Administration (SWI_ADM_CLOUD) -> Set Substitute, error "Error when deleting the substitution" (Message No. SWL157) is raised when deleting the substitution.
  • The following error raised when deleting substitute with Manage My Substitutes:
    "Cannot delete substitution rule due to an internal error. Please try again later. Please contact your system administrator if the problem persists.
    The parameters defined do not match any substitute that can be deleted"
  • The issue is not always occurring and is user specific.

Environment

  • SAP Business Workflow
  • SAP S/4HANA Cloud

Reproducing the Issue

  • Fiori app Workflow Administration -> Set Substitute, add and delete substitution relationship.
  • Fiori app Manage My Substitutes -> highlight the entry and then click delete.

Cause

SAP is already aware of the issue and provided a fix. 

Resolution

  • The fix is going to be part of Hotfix Collection 12. The planned delivery date for this Hotfix Collection is 18.07.2024. It is going to be distributed then and should be available in customer system on Monday, 22.07.2024 latest.  
  • Until the correction is delivered, a workaround can be used to delete  substitutions.
    • Since the error is a conversion problem regarding the date/time information, the issue can be avoided by changing the time zone of the logged in user to "Coordinated Universal Time" (UTC+0). Using UTC+0 no conversion is going to take place and it should be possible to delete substitutions using the administrative tools.
    • Within the Fiori Launchpad the end user may change the user time zone by clicking the profile icon in the top right corner. From there access Settings and navigate into Language and Region. Choose e.g. "Coordinated Universal Time" (Etc/Universal) as the user time zone.
    • Afterwards the user can reopen the application to maintain substitutions and delete the substitution in question.

See Also

3423309 - SAP S/4HANA Cloud 2402 and SAP Marketing Cloud 2402 - Patch Collection Information Note

Keywords

WF_GDPR, SWF_WORKFLOW, WF_WIKIONE, WF_SAP4ME, SWI_ADM_CLOUD, SWL157 , KBA , BC-BMT-WFM , Business Workflow , Known Error

Product

SAP S/4HANA Cloud Public Edition 2402