3494344 - Different behavior for "already completed warning" when start an online course which has been completed before

The behavior when starting an already-completed online course is different. In some scenario, the already completed warning is not shown and course was started directly

Scenario 1:

When navigating to item detail page via library or via completed item history, after clicking on the "Start Course" button in item detail page, the warning "The course was completed on [XX/XX/XXXX]. Do you want to launch the content again" will pop up.

Scenario 2:

When navigating to library, after clicking on the "Start Course" directly in library without entering item detail page, the warning will not pop up and the course will be started directly.

SAP SuccessFactors Learning Management all versions

It is an expected behavior

The design logic is different for "Start Course" button in library and in item detail page.

• When user clicks on "Start Course" button in item detail page, the item will not be assigned to the user by default. Instead, the system will check the user's learning plan if there is any incomplete same item. If there is one already-assign but not completed item, the system will launch that incomplete item. However, if that item was already assigned to the user before and it was already completed, the warning "The course was completed on [XX/XX/XXXX]. Do you want to launch the content again" will pop up.
• When user clicks on "Start Course" button in library, if there is no incomplete item on user's learning plan, the system will assign the item to the user's learning plan first with a new assignment date even if the same item has already been completed before by the user. Due to this, the system will treat the item as a new assignment, and will not display the warning message.

The course was completed, Do you want to launch the content again, library, item detail, warning, not shown, warning pop up , KBA , LOD-SF-LMS-ITE , Items , Problem