SAP Knowledge Base Article - Public

3494367 - SAP Marketing - Contact CSV Import stucks due to TG locking

Symptom

Importing Contacts via CSV interface is failing due to target group locking issues.

Environment

  • SAP Marketing Cloud Edition
  • SAP Marketing onPremise

Reproducing the Issue

  1. Import contacts via the CSV interface and select the 'Create Target Group' option
  2. via the Contacts app - Import Option
  3. via the Data File Load app


  4. Release the target group while the import is still running
  5. Observe that the import stucks in process together with the following error

Cause

A static target group allows adding members when in status 'in preparation' - a released target group does not allow to add members. The error 'Target group $1 cannot be locked.' is issued as the target group is released and cannot be changed any more.

Resolution

Please do not release the target group until the CSV import is finished.

See Also

Please also refer to the help for more information:

Keywords

Data File Load, File Import, Contacts, Create Target Group, Import Monitor, Target group '' () cannot be locked
Upload von Datendateien, Import von Dateien, Kontakte, Zielgruppe anlegen, Importmonitor, Zielgruppe '' () kann nicht gesperrt warden
Chargement de fichier de données, Importation de fichier, Créer groupe cible, Moniteur des importations, Impossible de bloquer le groupe cible '' ()
Target group '&1' (&2) cannot be locked. [CUAN_TG 026] , KBA , CEC-MKT-DM-IC , Interaction Contact , CEC-MKT-DM-STW , Data File Load App , Problem

Product

SAP S/4HANA Cloud Public Edition all versions ; SAP S/4HANA Cloud all versions

Attachments

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