Symptom
You maintain a manager and employee in an organization but the manager field in the employee is blank.
Environment
SAP Cloud for Customer
Reproducing the Issue
- Go to the Organizational Management work center
- Go to the Org Strictures view
- Open the Organization 123 (Where 123 refers to the Organization ID)
- Go to the Employees tab
- Maintain a Manager ABC (Where ABC refers to the Manager's name) and an Employee XYZ (Where XYZ refers to the Employee's name)
- Go to People work center
- Go to Employees view
- Open Employee XYZ
Result: The Manager field is blank
Expected Result: Manager ABD is in the Manager field.
Cause
The Reporting Line tick box is not selected.
Resolution
- Go to the Organizational Management work center
- Go to the Org Strictures view
- Open the Organization 123 (Where 123 refers to the Organization ID)
- Go to the Functions tab
- Click Edit (a pencil icon) in the Reporting Line
- Tick the box
- Save
Keywords
manager, employee, blank, missing, organization, organisation, visible, , KBA , LOD-CRM-EMP , Employee , LOD-LE-OM-OM , Org. Management , How To
Product
SAP Cloud for Customer core applications 2405