SAP Knowledge Base Article - Public

3494466 - Manager Field is Blank in Employee

Symptom

You maintain a manager and employee in an organization but the manager field in the employee is blank. 

Environment

SAP Cloud for Customer

Reproducing the Issue

  1. Go to the Organizational Management work center
  2. Go to the Org Strictures view
  3. Open the Organization 123 (Where 123 refers to the Organization ID)
  4. Go to the Employees tab
  5. Maintain a Manager ABC (Where ABC refers to the Manager's name) and an Employee XYZ (Where XYZ refers to the Employee's name)
  6. Go to People work center
  7. Go to Employees view
  8. Open Employee XYZ

Result: The Manager field is blank

Expected Result: Manager ABD is in the Manager field.

Cause

The Reporting Line tick box is not selected.

Resolution

  1. Go to the Organizational Management work center
  2. Go to the Org Strictures view
  3. Open the Organization 123 (Where 123 refers to the Organization ID)
  4. Go to the Functions tab
  5. Click Edit (a pencil icon) in the Reporting Line
  6. Tick the box
  7. Save

Keywords

manager, employee, blank, missing, organization, organisation, visible,  , KBA , LOD-CRM-EMP , Employee , LOD-LE-OM-OM , Org. Management , How To

Product

SAP Cloud for Customer core applications 2405