SAP Knowledge Base Article - Public

3494504 - In the Promotions facet of an Account, the Planning Account field is blank for certain Promotions

Symptom

In the Promotions facet of an Account, the Planning Account field is blank for certain Promotions

Environment

SAP Cloud for Customer

Reproducing the Issue

  1. Open any Account that contains multiple Promotions
  2. Go to the Promotions facet
  3. Observe as the field Planning Account is only filled for certain Promotions

Cause

Within the Account, the Promotion will only show Account relevant data i.e. the name of the Account if the Promotion's Account Type is "Account".  In the cases where the planning Account is a Target Group, this will not show in the Account's Promotion facet.

Resolution

This is the expected system behaviour.

Keywords

account promotions, planning account, promotions, target group promotion , KBA , LOD-CRM-PRM , Promotions , Problem

Product

SAP Cloud for Customer core applications 2405