3494646 - Unable to find and re-trigger the I-9 workflow after declining to sign the Section 3 form - Onboarding

• After selecting the "decline" option in the signature window, the task disappears and cannot be located or triggered again.
• When trying to manually trigger I-9 workflow, an error appears, "The previous sections of Form I-9 are incomplete for the selected user. Please complete them to proceed.".

SAP SuccessFactors Onboarding

1. Go to Manage Data.
2. From the Create New dropdown, select ‘Trigger I-9 Flow’.
3. Trigger the I-9 workflow for the candidate.
4. An error appears "The previous sections of Form I-9 are incomplete for the selected user. Please complete them to proceed."

This is a Known Issue.

This issue will be corrected in the 2H 2024 Release. Release dates can be found on SAP SuccessFactors Product Release & Road Map Information.

WORKAROUND:

Please generate the link by using the following format:

https://hcm8preview.sapsf.com/sf/onboarding2/compliance/i9section3?encryptedUserId=XXX&bpeUserTaskId=XXX

Just have to replace parameters encryptedUserId and bpeUserTaskId, these parameters can be obtained from BPE: Monitor process of affected candidate.

OBX-31708, decline, decline the Section 3, Reverification Error, Trigger I-9 workflow, signature , KBA , LOD-SF-OBX-I9 , i9 Compliance Form , Known Error