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3494668 - HTTP 500 error while accessing CMC or BI launchpad after Upgrading Tomcat to non-bundled Tomcat version

Symptom

After installing or upgrading to BI 4.3 SP02 or above, then deploying the web applications ( BOE, biprws ) to non-bundled Tomcat server, you may run into-   

    • HTTP 500 Error accessing CMC or BI launchpad after upgrade to BI 4.3 SP2
    • CMC or BI Launchpad fail with below message
      Http Status 500-Internal Server Error
      Internal Server Error
    • Accessing CMC/BI fails with the HTTP 500 error even without prompting for login page
    • Able to access AdminTools.


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Environment

  • SAP Business Intelligence Platform 4.3 Sp2 or above
  • PAM supported Tomcat servers

Product

SAP Crystal Server 2020

Keywords

Tomcat . Upgrade , Unbundled , version , 4.3 . weblogic , websphere , jboss , HTTP500 , Internal Server Error. , KBA , BI-BIP-DEP , Webapp Deployment, Networking, Vulnerabilities, Webservices , Problem

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