SAP Knowledge Base Article - Public

3494698 - Unable to save the changes error when Translator for I9 is selected - Onboarding

Symptom

Customer gets "Unable to save the changes" error when in Form I-9 Section 1 translator is selected.

"Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental." 

Environment

SAP SuccessFactors Onboarding

Reproducing the Issue

  1. Log in as candidate and fill details for Form I-9 section 1
  2. Preparer and Translator Certification
  3. One or more preparers, translators, or both helped you with completing this form is selected.
  4. Try to submit the I-9 form
  5. Error message Pop UP " Unable to save the changes".

Cause

THis is RBP setting issue

Resolution

User is missing follow permission. If candidate is still external user, then provide this to external user role. If candidate is already hired, then provide this your appropriate internal employee role.

Permission Reference: Compliance Object Permissions: I-9 User Data.Translators (I-9 Translator)

"Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental." 


Keywords

OBX, I-9 Translator, i-9 translator , KBA , LOD-SF-OBX-I9 , i9 Compliance Form , Problem

Product

SAP SuccessFactors Onboarding all versions

Attachments

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