SAP Knowledge Base Article - Public

3494700 - Ticket Item Actual Quantity Not Copied Over to Sales Quote

Symptom

You have an Item maintained in a Ticket. When creating a Sales Quote from that Ticket, the Actual Quantity field is not being copied over.

Environment

SAP Cloud for Customer

Reproducing the Issue

  1. Open the Ticket ABC (ABC represents the Ticket Subject).
  2. Go to the Ticket Items facet. Check that you have an Item maintained with value X in the Actual Quantity column.
  3. Now Click on the Plus (+) button and select Sales Quote.
  4. Check the Product Added to the Quote, it has a field named as Quantity, with the value as Z instead of X.

Cause

By default the system copies the Planned Quantity and set it as Quantity at the Sales Quote. The Actual Quantity field is not considered as part of the Sales Quote follow up scenario from Ticket.

Resolution

This is the system current design. You can adapt the scenario using SDK/Custom logics from your side.

In case you would like to change/improve the existing behaviour, please post your request in the Influence forum; there you can request the new features for the new releases of the system. This channel also allows you to follow up your requests directly with the C4C Product Management Team

Influence Forum

Influencer Place - Your online channel for getting ideas into SAP products and solutions"- The product team for SAP Hybris Cloud for Customer wants your input on how to make the product better. Search for your idea first and if it's not there submit a new idea. You can track your ideas using idea statuses which shows you where your idea is.

The benefits of using the above roll-in channels:

•You make your voice heard when it comes to adding new features to future releases of SAP Cloud for Customer.

•You have full transparency about what happens to all submitted ideas.

•You can engage and connect with a network of other customers, partners and SAP experts

Keywords

Item, Ticket, Sales Quote, Actual Quantity, not copied over , KBA , LOD-CRM-SRP , Service Request Processing , How To

Product

SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions