Symptom
When accepting an Address Change Workflow the error "Error occurred when transitioning the workflow" pops up. Only happens for workflows triggered with effective date one day before another record.
Environment
SAP SuccessFactors Employee Central
Reproducing the Issue
- Trigger an Address Change workflow;
- Approve the workflow with no errors;
- Trigger another address workflow changing another field with effective date one day before the the first workflow;
- When the final approver approve the workflow the error message "Error occurred when transitioning the workflow" pops up.
Cause
Engineering team has confirmed that this is a product defect.
Resolution
The fix will be deployed in release 2411 that will occur on:
- Preview environment: Oct 14, 2024
- Productive environment: Nov 15, 2024
Keywords
Address, Workflow, Final Approver, Error, Error occurred when transitioning the workflow, ECT-238861, INC8717280 , KBA , LOD-SF-EC-WFL , Workflows - Configuration, Tools, Objects & Rules , LOD-SF-EC-PER-ADR , Home Adress - Config, Rules, RBP, UI , Problem