SAP Knowledge Base Article - Public

3494702 - Address Change Workflow - Error occurred when transitioning the workflow

Symptom

When accepting an Address Change Workflow the error "Error occurred when transitioning the workflow" pops up. Only happens for workflows triggered with effective date one day before another record.

Environment

SAP SuccessFactors Employee Central 

Reproducing the Issue

  1. Trigger an Address Change workflow;
  2. Approve the workflow with no errors;
  3. Trigger another address workflow changing another field with effective date one day before the the first workflow;
  4. When the final approver approve the workflow the error message "Error occurred when transitioning the workflow" pops up.

Cause

Engineering team has confirmed that this is a product defect.

Resolution

The fix will be deployed in release 2411 that will occur on:

  • Preview environment: Oct 14, 2024
  • Productive environment: Nov 15, 2024

Keywords

Address, Workflow, Final Approver, Error, Error occurred when transitioning the workflow, ECT-238861, INC8717280 , KBA , LOD-SF-EC-WFL , Workflows - Configuration, Tools, Objects & Rules , LOD-SF-EC-PER-ADR , Home Adress - Config, Rules, RBP, UI , Problem

Product

SAP SuccessFactors Employee Central all versions ; SAP SuccessFactors HCM Suite all versions