SAP Knowledge Base Article - Public

3495083 - How Geolocation Works in Offline Mode

Symptom

When using the mobile application was noticed that localization is saved even when using Offline Mode. 

Environment

SAP Cloud for Customer

Reproducing the Issue

1. Login in the Application;
2. Sync to go Offline;
3. Go to the Visit work center > Select any open Visit;
4. Perform the check-in;
5. Go to on-line mode;
6. The location is saved even in Offline Mode;

Resolution

The geolocation information is tracked in the Offline when the device is disconnected from network using GPS.
These co-ordinates are based on the GPS, assuming the device is in trackable location. It might not be 100% accurate but proximity location. 

So if the location tracker is active in the device, the app will show the closes location (not 100% accurate as in online), even when using the offline mode. 

Keywords

Offline, Location, Geolocation, Visit, Check-In, Mobile, App , KBA , AP-RC-MOB-OFL-RT , Offline Runtime , How To

Product

SAP Cloud for Customer core applications 2405