Symptom
When checking the attributes sent from Identity Provider to SAP Analytics Cloud using the URL https://<system-name>.authentication.<landscape>.hana.ondemand.com/config?action=who&details=true, it results in:
- The subdomain does not map to a valid Identity zone
- uh oh. Something went amiss.
Environment
SAP Analytics Cloud (Enterprise) 2024.8.16
Reproducing the Issue
- Open a browser window
- Navigate to the following URL to see the userName attribute: https://<system-name>.authentication.<landscape>.hana.ondemand.com/config?action=who&details=true
- It returns the error messages:
- The subdomain does not map to a valid Identity zone
- uh oh. Something went amiss.
Cause
The <system-name> is incorrect.
Resolution
Make sure you use the correct system in the URL https://<system-name>.authentication.<landscape>.hana.ondemand.com/config?action=who&details=true.
See Also
- 2487011 - What information do I need to provide when opening an incident for SAP Analytics Cloud?
- 2511489 - Troubleshooting performance issues in SAP Analytics Cloud
- Getting Started with SAP Analytics Cloud Expert Community page
- SAP Analytics Cloud Get More Help and SAP Support
- Need More Help? Contact Support or visit the solution finder today!
Keywords
userName, Attribute, SSO, IDP, Identity Provider, SAC, SAP Analytics Cloud, action=who, Details, Error, Message, "The subdomain does not map", uh oh. Something went amiss". , KBA , LOD-ANA-AUT , SAC Authentication / Login , Problem