SAP Knowledge Base Article - Public

3495244 - Incorrect Sender Email Address Displayed for External ERS Invoices in Edit Output Settings

Symptom

An incorrect or missing sender email address in the Edit Output Settings of the ERS Invoice. The expected behavior is for the system to retrieve the sender email address from the Output Channel Selection Rule.

Environment

SAP Business ByDesign

Reproducing the Issue

  1. Go to Supplier Invoicing work center
  2. Navigate to External ERS Invoice view
  3. Search for ERS invoice ID: ABC 
  4. Select View All
  5. Navigate to You Can Also
  6. Select Edit Output Settings
  7. Notice the Sender Email Address is empty/ incorrect.

Cause

The sender address for the external ERS invoices are determined based on the Employee Responsible. If the respective user does not have an email address maintained, the system will default to using the sender address configured in the Business Configuration -> Email and Fax settings.

 

Resolution

According to the standard process, only ERS invoices that are manually created within the ByD system uses the output channel selection criteria. This is because these invoices are generated directly in the system, and the rules for output channel selection are specifically applicable to them.

It is important to note that since ERS invoices coming from external sources are incoming to the ByD system, the output channel selection criteria do not apply to them. 

If you would like to have this functionality, we recommend posting it as an enhancement idea on our Influence platform: Influence Forum

For more info on influence form please check the link: https://launchpad.support.sap.com/#/notes/2531650

Keywords

ERS Invoice, External Invoices, Output Channel Selection, Edit Output Settings, Sender Email Address, Empty , KBA , AP-RC-OUT , Output Management , Problem

Product

SAP Business ByDesign all versions