3495244 - Incorrect Sender Email Address Displayed for External ERS Invoices in Edit Output Settings

Symptom

An incorrect or missing sender email address in the Edit Output Settings of the ERS Invoice. The expected behavior is for the system to retrieve the sender email address from the Output Channel Selection Rule.

Environment

SAP Business ByDesign

Reproducing the Issue

Go to Supplier Invoicing workcenter
Navigate to External ERS Invoice view
Search for ERS invoice ID: ABC
Select View All
Navigate to You Can Also
Select Edit Output Settings
Notice the Sender Email Address is empty/ incorrect.

Cause

The sender address for the external ERS invoices are determined based on the Employee Responsible. If the respective user does not have an email address maintained, the system will default to using the sender address configured in the Business Configuration -> Email and Fax settings.

Resolution

According to the standard process, only ERS invoices that are manually created within the ByD system will use the output channel selection criteria. This is because these invoices are generated directly in the system, and the rules for output channel selection are specifically applicable to them.

It is important to note that since ERS invoices coming from external sources are incoming to the ByD system, the output channel selection criteria do not apply to them.

If you would like to have this functionality, we recommend posting it as an enhancement idea on our Influence platform.

The same is monitored by our Product Management team, and posts are considered for next releases of the system.

You can access the Influence forum in the link below: https://influence.sap.com/SAPByDesign

For more info on influence form please check the link: https://launchpad.support.sap.com/#/notes/2531650

Keywords

ERS Invoice, External Invoices, Output Channel Selection, Edit Output Settings, Sender Email Address, Empty , KBA , AP-RC-OUT , Output Management , Problem

Product

SAP Business ByDesign all versions