SAP Knowledge Base Article - Preview

3495804 - How the Pre-Condition of a Step in Case Flow Works in SAP Service Cloud Version 2

Symptom

You would like to understand how the pre-condition that can be set for a step in the case flow of a case type works.


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Environment

SAP Service Cloud Version 2.

Product

SAP Sales Cloud and SAP Service Cloud Version 2 all versions ; SAP Service Cloud Version 2 all versions

Keywords

Case, Case Type, Type, Case Flow, Flow, Phases, Phase, Step, Steps, Pre-Condition, Condition, Pre, Case Data, How To, SAP Service Cloud Version 2, V2, Version 2, , KBA , CEC-CRM-CAS , Case Management for SAP Sales/Service Cloud , How To

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