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SAP Knowledge Base Article - PreviewSymptom
You would like to understand how the pre-condition that can be set for a step in the case flow of a case type works.
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Environment
SAP Service Cloud Version 2.
Product
SAP Sales Cloud and SAP Service Cloud Version 2 all versions ; SAP Service Cloud Version 2 all versions
Keywords
Case, Case Type, Type, Case Flow, Flow, Phases, Phase, Step, Steps, Pre-Condition, Condition, Pre, Case Data, How To, SAP Service Cloud Version 2, V2, Version 2, , KBA , CEC-CRM-CAS , Case Management for SAP Sales/Service Cloud , How To
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