Symptom
When filtering by Planning Account in the Promotions work centre, multiple Promotions not containing the Planning Account are shown.
Environment
SAP Cloud for Customer
Reproducing the Issue
- Go to Sales Campaign WC -> Promotions view
- Select the Advanced Search filter
- Set Account Type as Hierarchy Node
- Choose any Planning Account to filter by
Result: multiple Promotions are shown which do not contain the Planning Account selected in the filter
Cause
There is no parent Account maintained for the Planning Account. For fetching data with a combination of Account Type and Planning Account, a parent Account must be maintained in the Planning Account.
Resolution
This is the expected behaviour of the system.
Keywords
planning account, promotions, filter promotions, filter by planning account , KBA , LOD-CRM-PRM , Promotions , Problem