SAP Knowledge Base Article - Public

3496049 - Filtering by Planning Account in the Promotions work centre does not return the correct results

Symptom

When filtering by Planning Account in the Promotions work centre, multiple Promotions not containing the Planning Account are shown.

Environment

SAP Cloud for Customer

Reproducing the Issue

  1. Go to Sales Campaign WC -> Promotions view
  2. Select the Advanced Search filter 
  3. Set Account Type as Hierarchy Node 
  4. Choose any Planning Account to filter by

Result: multiple Promotions are shown which do not contain the Planning Account selected in the filter

Cause

There is no parent Account maintained for the Planning Account. For fetching data with a combination of Account Type and Planning Account, a parent Account must be maintained in the Planning Account.  

Resolution

This is the expected behaviour of the system. 

Keywords

planning account, promotions, filter promotions, filter by planning account , KBA , LOD-CRM-PRM , Promotions , Problem

Product

SAP Cloud for Customer core applications 2405