3496057 - Total Purchased Volume Displayed As Zero In Service Control Center

Symptom

The Total Purchased Volume in Service Control Center is displayed as zero. Ideally it should show the total number of purchased licenses for the users that are going to use the system. Even after refresh "Sync purchased licenses" also it fetches zero value.

Environment

SAP Cloud for Customer

Reproducing the Issue

Go to Service Control Center work center.
Go to Users Subscription view-> Counted User Overview subview.
Total Purchased Volume appears as 0.

Cause

The "Service Control Center -> Counted User Overview or Purchased Licenses View" screen shows licenses purchased only for Sales and Service (C4C), but you purchased different license which is not considered for Service Control Center count.

Below is the list of C4C-defined Standard License IDs considered to be displayed in "Service Control Center -> Counted User Overview or Purchased Licenses View" and the same has been considered for the quantity count.

License Material ID/Product ID	Description
8000660	SAP 360 Customer, on-demand vers bundle, User
8001003	SAP Cloud for Sales, User
8001004	SAP Cloud for Service, User
8001005	SAP Cloud for Social Engagement, User
8001007	SAP Cloud for Customer, B2B Industry Use
8002698	SAP Cloud for Marketing, User
8003185	SAP Cloud for Customer, enhanced package, user
8003186	SAP Cloud for Customer, limited package, user
8003510	SAP Digital for Customer Engagement
8003938	SAP Cloud for Customer, Edge edition
8003948	SAP Hybris Cloud f Cust., enterprise ed.
8005236	SAP Hybris Sales Cloud, standard edition
8005237	SAP Hybris Sales Cloud, professional edition
8005238	SAP Hybris Sales Cloud, enterprise edition
8005239	SAP Hybris Service Cloud, standard edition
8005240	SAP Hybris Service Cloud, professional edition
8005241	SAP Hybris Service Cloud, enterprise edition
8010965	SAP Sales and Service Core, intelligent sales add-on
8011334	SAP Sales and Service Core
8011339	SAP Sales and Service Core, service agent console
8011340	SAP Sales and Service Core, dynamic visit planning add-on

Resolution

Contact your CEE/CSP to confirm the detailed licenses you purchased in your contract.

Keywords

Total Purchased Volume, Service Control Center , KBA , SRD-CC-CI-CCS , ByD Service Control Center , Problem

Product

SAP Cloud for Customer core applications 2405